Simple, fair billing.
No surprises.

1. Early access and free period

Tono is currently in early access. Here's exactly how it works:

• You can sign up and set up your account without entering a credit card. Nothing is charged to join.
• Founding members get a free early-access period with full Premium access: up to 500 AI draft generations (replies and quotes) per month, SMS workflow, and voice learning.
• If you decide not to continue, you are never charged. Not a penny.
• When your free period ends, paid subscription begins at your plan's founding rate (shown on our pricing page), and continues monthly unless you cancel.
• We send you a reminder before any charge so you're never surprised.

2. Paid subscription

Tono's plans (Quotes, Reviews, and Complete) are priced as shown on our website, with founding rates for early-access members locked for as long as they stay continuously subscribed. Billing is handled by Paddle, our payment provider, who acts as Merchant of Record. Paddle's name may appear on your bank statement or card receipt.

Automatic renewal. Paid plans are recurring subscriptions. At the end of each billing period your plan renews automatically at your applicable subscription price, and your payment method is charged, until you cancel. For founding members who remain continuously subscribed, that applicable price is your locked founding rate. By starting a paid subscription you authorize Paddle to charge your payment method on each renewal date. We email a reminder before your first charge, and we give at least 30 days notice before any price increase, which does not affect founding members while their locked founding subscription remains continuously active. You can cancel at any time before the next renewal (see Section 3), and cancellation stops all future charges.

Taxes. Prices are shown exclusive of tax where applicable. Paddle calculates and adds any VAT, GST, or sales tax due at checkout based on your location, and that amount is shown before you confirm payment.

Subscription payments are generally non-refundable once processed. This is consistent with standard practice for SaaS subscriptions where value is delivered continuously throughout the billing period.

That said, we're a small team and we try to be human about it. If you believe a charge was unfair, reach out and we'll review it.

Situations we will always address:

• Duplicate charges or billing errors
• Charges processed after a cancellation confirmation
• Extended service outages that prevented normal use
• Accidental re-subscriptions within 48 hours

3. Cancellation

You can cancel your Tono subscription at any time, no forms, no waiting, no questions required.

• Cancel from your account settings or by emailing support@tonovoice.com
• No future charges once you cancel
• Your Premium access continues until the end of the current billing period you've already paid for
• After that, your account moves to the Free plan (3 replies)
• Your voice profile and reply history are preserved, so if you return, your AI still sounds like you

4. Requesting a refund

To request a refund, email us at support@tonovoice.com with:

• Your account email address
• The date and amount of the charge
• A brief description of why you're requesting a refund

We respond within 2 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5-10 business days, depending on your bank.

5. About Paddle (our billing provider)

Payments for Tono are processed by Paddle (paddle.com), who acts as the Merchant of Record for all transactions. This means:

• Paddle handles payment processing, VAT/tax collection, and invoicing on our behalf
• Your card statement may show "Paddle.com*Tono" or similar
• Paddle's Terms of Service and Privacy Policy apply to payment processing
• For billing disputes or chargebacks, Paddle is the entity on record

We partner with Paddle because it allows us to handle tax compliance globally, so we can focus on building the product instead of filing VAT returns in 40 countries.

6. Your data after cancellation

When you cancel, we don't delete your account immediately. Here's what happens:

• Voice profile (derived writing-style metrics): Retained while your account is active. It's your data, and you can reactivate any time.
• Replies and quotes you approved in Tono: Retained while your account is active
• Google review and reply content: Retained no more than 30 days, in line with Google's Business Profile API policy
• Quote request and customer (lead) data: Retained no more than 30 days after a quote is resolved or expires, then purged
• Account data: Retained for 30 days after account deletion, then permanently erased (except legally-required SMS-consent and payment records)
• Google connection: You can disconnect at any time from your account settings

To request immediate deletion of all your data, email privacy@tonovoice.com. We'll process your request within 30 days.

7. Your statutory rights

Tono is provided to businesses for business use. Nothing in this policy limits any consumer protection or other rights that cannot be waived under the law that applies to you.

Where a mandatory cooling-off or right-of-withdrawal period applies to your purchase (for example, certain consumers in the EU or UK), that right is honored, and any statutory refund is handled by Paddle as Merchant of Record. This policy describes our standard practice where the law leaves the terms to us; it does not reduce rights the law gives you.