Dentists and law firms are not open yet. Replies about a patient visit or a client matter can confirm things those businesses are not allowed to confirm in public, and we will not ship that until we can prove ours never do.
STEP 2
Which sounds more like you?
A customer just left a 5-star review. Tap the reply that feels most natural.
A
"Thanks so much Sarah, we really appreciate you choosing us! So glad we could help, and please don't hesitate to call if you need anything at all."
B
"Glad we could help, Sarah. Call us anytime."
C
"Thank you for the kind words, Sarah. We're proud of the work our team does, and we're here whenever you need us."
STEP 3
Customer leaves a 2-star review. What feels most natural?
Tap the one closest to how you'd actually respond.
"I'm really sorry about this. I want to make it right. Please call me directly."
Warm, relationship-first
SELECTED
"That is not the standard I hold myself to. Call me and I will put it right."
Own it and show action
SELECTED
"We take all feedback seriously. Please contact us so we can address this properly."
Professional, measured
SELECTED
"We're sorry the experience didn't meet expectations. We'd welcome the chance to make it right."
Reputation-aware, careful
SELECTED
STEP 4
How do you end messages?
We'll use this on every reply. Tap the one that's you.
Thanks so much!
Warm & enthusiastic
Mike
Simple & direct
Appreciate it!
Genuine & warm
Call us anytime
Service-first
Nothing
Straight to the point
My own
I'll type it in
STEP 5
What's your first name?
So replies end with your name, not "the team."
Just your first name is fine. We'll use it on every reply.
HOW YOU LIKE TO SIGN OFF WITH CUSTOMERS (OPTIONAL)
These can appear in public replies, so keep them to things that are true
on any job. Licences, warranties and guarantees are better said to one customer than printed
under every review.
ALMOST DONE
Your voice profile is built.
This is what we learned about how you communicate.
YOUR COMMUNICATION PROFILE
Warmth
-
Directness
-
Formality
-
YOUR MOBILE NUMBER
In the US, get your code by email.
Our US text line is still finishing carrier registration, so a texted code will not arrive yet.
That is us and not you. Email works now.
We email you the moment a review arrives, and the code to confirm this address.
+1
We text you the moment a review arrives. No app to open.
We only text you about your reviews, never marketing or spam.
By providing your number, you agree to receive automated SMS from Tono about your reviews. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help. SMS Terms
LAST STEP
Connect your business.
Connect once. Google has approved our access. The moment text approvals are live, Tono watches your reviews and texts you each reply to approve. Nothing is ever posted without your tap.
Connect Google Business Profile
Secure OAuth 2.0 · We never post without your tap
Secure access · We never post without your approval · Disconnect anytime
We can read your reviews and prepare replies, but we can never post anything without your tap.
G
What Google access means
Before you connect, here's exactly what we do
✓ WHAT WE ACCESS
✓Read your Google reviews (star rating + review text)
✓Read your past owner replies to learn your writing style (we never keep that Google content beyond 30 days)
✓Post replies only after you approve them, never automatically
✗ WHAT WE NEVER DO
✗Delete or modify your business listing
✗Change your business name, address, hours, or photos
✗Post anything without your explicit tap to approve
✗Sell your data, or share it for advertising
Tono uses Google's standard API for review management. The permissions requested are the minimum required to read your reviews and post your approved replies.
You're all set. Your voice profile is saved and your Google account is connected. We're in early access, and Google has approved our access. The moment text approvals are live, your account activates and your review alerts start arriving by text.
FIRST SMS YOU'LL RECEIVE
This is what your alerts will look like once we launch: Tono: New 5-star review from Sarah R. "Amazing service!" Reply ready: tonovoice.com/review/…
Verify your phone
We sent a 6-digit code to . Enter it below to confirm this is your number.