A customer just left a 5-star review. Tap the reply that feels most natural.
A
"Thanks so much Sarah — we really appreciate you choosing us! So glad we could help, and please don't hesitate to call if you need anything at all."
B
"Glad we could help, Sarah. Call us anytime."
C
"Thank you for the kind words, Sarah. We're proud of the work our team does, and we're here whenever you need us."
STEP 3
Customer leaves a 2-star review. What feels most natural?
Tap the one closest to how you'd actually respond.
"I'm really sorry about this. I want to make it right — please call me directly."
Warm, relationship-first
SELECTED
"That's on us, and I've already fixed it. Here's what changed."
Own it and show action
SELECTED
"We take all feedback seriously. Please contact us so we can address this properly."
Professional, measured
SELECTED
"We're sorry the experience didn't meet expectations. We'd welcome the chance to make it right."
Reputation-aware, careful
SELECTED
STEP 4
How do you end messages?
We'll use this on every reply. Tap the one that's you.
Thanks so much!
Warm & enthusiastic
— Mike
Simple & direct
Appreciate it!
Genuine & warm
Call us anytime
Service-first
Nothing
Straight to the point
My own
I'll type it in
STEP 5
What's your first name?
So replies end with your name, not "the team."
Just your first name is fine. We'll use it on every reply.
ANYTHING YOU ALWAYS TELL CUSTOMERS? (OPTIONAL)
ALMOST DONE
Your voice profile is built.
This is what we learned about how you communicate.
YOUR COMMUNICATION PROFILE
Warmth
—
Directness
—
Formality
—
Voice data
—
YOUR MOBILE — FOR SMS ALERTS
We text you the moment a review arrives — no app to open.
By providing your number, you agree to receive automated SMS from ReplyPro about your reviews. Msg & data rates may apply. Reply STOP to unsubscribe. SMS Terms
LAST STEP
Connect your reviews.
One click. We watch your Google reviews 24/7 and never post without your approval.
✓Read your Google reviews (star rating + review text)
✓Read your past owner replies to learn your writing style
✓Post replies only after you approve them — never automatically
✗ WHAT WE NEVER DO
✗Delete or modify your business listing
✗Change your business name, address, hours, or photos
✗Post anything without your explicit tap to approve
✗Share your data with any third party
Note: Google's consent screen uses broad legal language like "edit listings." This is the standard OAuth scope for review management apps. ReplyPro is technically blocked from destructive operations at the code level.
🎉
You're all set, Mike.
Your voice profile is live. We're watching your Google reviews right now.
FIRST SMS YOU'LL RECEIVE
ReplyPro: ⭐⭐⭐⭐⭐ New 5-star Google review from Sarah R. — "Amazing service, fixed our pipe at 11pm!" Reply ready → replypro.io/r/abc123