Privacy Policy
Effective date: January 1, 2026  ·  Last updated: January 1, 2026
TABLE OF CONTENTS

Plain-English summary: We collect your business information and review data to generate AI reply drafts. We send you SMS alerts when new reviews arrive. We don't sell your data. You can delete your account and all data at any time. AI generation is powered by Anthropic — review content is sent to their API to generate replies.

1. Who we are

ReplyPro ("ReplyPro," "we," "our," or "us") is a software service that helps local businesses manage and respond to online customer reviews using AI-generated reply drafts. Our principal place of business is in the United States.

This Privacy Policy describes how we collect, use, and protect information about users of our website at replypro.io and our related services (collectively, the "Service").

2. What information we collect

Information you provide directly

Information we collect automatically

Information from connected platforms

When you connect your Google Business Profile, we access your reviews through the Google Business Profile API using OAuth 2.0. We request read access to your reviews and write access solely for the purpose of posting approved replies. We do not access other Google account data.

3. How we use your information

We do not use your review data or voice profile to train general AI models. Your data is used only to generate replies for your account. We do not sell your data to advertisers or data brokers.

4. Who we share data with

We share your information only with the following categories of service providers, and only as necessary to provide the Service:

We do not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes.

5. AI processing and third-party AI providers

ReplyPro uses AI models provided by Anthropic to generate reply drafts. When you generate a reply, we send the following information to Anthropic's API:

Anthropic processes this data to generate a reply draft. This data is sent over encrypted connections. Anthropic's terms prohibit training their models on API inputs by default. For more information, see Anthropic's Privacy Policy at anthropic.com/privacy.

Important: You are responsible for ensuring that any review content sent through our Service complies with applicable privacy laws. Customer reviews that contain sensitive personal information (medical details, financial data, etc.) should be handled with care.

6. SMS and phone communications

When you provide your mobile number during signup, you are opting in to receive automated SMS alerts from ReplyPro. These alerts notify you when new customer reviews arrive and include a link to view the AI-generated reply draft.

SMS opt-in disclosure: By providing your mobile phone number and continuing through setup, you consent to receive automated text messages from ReplyPro regarding your customer reviews and AI-generated reply suggestions. Message frequency varies based on your review activity. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help. See our SMS Terms for full details.

We honor all opt-out requests immediately. When you reply STOP, we will send one final confirmation and cease all SMS communications. We comply with the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.

7. Google Business Profile data

When you connect your Google Business Profile, we use the Google Business Profile API to:

We access only the minimum data necessary. We store your Google OAuth access token in encrypted form. You can disconnect your Google account at any time from your Settings page, which immediately revokes our access. ReplyPro is not affiliated with or endorsed by Google LLC.

8. Data retention

You may request deletion of your account and all associated data at any time by contacting us at privacy@replypro.io. We will process deletion requests within 30 days.

9. Your rights (CCPA and state privacy laws)

If you are a resident of California or another US state with applicable privacy legislation, you may have the following rights:

To exercise these rights, contact us at privacy@replypro.io. We will respond within 45 days. We may need to verify your identity before processing requests.

Note on CCPA thresholds: The CCPA applies to businesses with over $26.6M in annual revenue or that process data of 100,000+ California consumers annually. As a small business, we may not currently be subject to CCPA, but we follow these standards as best practice.

10. Security

We implement technical and organizational measures to protect your information, including:

No security system is perfect. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

11. Children

ReplyPro is intended for use by business owners and operators aged 18 or older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us immediately at privacy@replypro.io.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and update the effective date at the top of this page. Your continued use of the Service after the effective date constitutes your acceptance of the updated policy.

13. Contact us

ReplyPro Privacy
Email: privacy@replypro.io
For data deletion or access requests, please include your account email and describe your request.

Terms of Service
Effective date: January 1, 2026  ·  Last updated: January 1, 2026

Plain-English summary: Use ReplyPro to manage your reviews. Don't misuse it. We generate reply drafts — you're responsible for what you post. We can cancel accounts that violate these terms. No annual contracts. Cancel anytime.

1. Acceptance of terms

By creating an account or using ReplyPro (the "Service"), you agree to these Terms of Service ("Terms"). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of the Service

ReplyPro provides software tools that:

AI-generated content: All reply drafts are generated by AI and are suggestions only. You review and approve every reply before it is posted. ReplyPro does not post anything without your explicit approval. You are solely responsible for the content of replies you choose to post.

3. Accounts and eligibility

4. Payments, credits, and cancellation

Free plan

The free plan includes 3 AI reply credits at no charge. No credit card required.

Pro plan

The Pro plan is billed at $19.00 USD per month. Your subscription renews automatically each month unless cancelled. You receive 500 reply credits per billing period. Unused credits do not roll over.

Credit packs

Credit packs are one-time purchases that never expire. Credits from packs are used after your monthly subscription credits are exhausted. Credit packs are non-refundable once purchased.

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial billing periods. Your data remains accessible for 30 days after cancellation.

Price changes

We will notify you at least 30 days in advance of any price changes. Continued use after the effective date constitutes acceptance.

5. Acceptable use

You agree not to use the Service to:

Violation of these restrictions may result in immediate account termination without refund.

6. Intellectual property

The ReplyPro platform, including its design, code, and systems, is owned by ReplyPro and protected by applicable intellectual property laws.

You retain ownership of your business information and the review data you bring to the Service. You grant ReplyPro a limited license to process your data for the purpose of providing the Service.

AI-generated reply drafts are provided to you for your use. You are responsible for reviewing them before posting.

7. Disclaimers and limitation of liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. ReplyPro does not guarantee the accuracy, quality, or appropriateness of AI-generated reply content. You are solely responsible for reviewing all AI drafts before posting.

ReplyPro's liability to you for any claim arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

You acknowledge that posting AI-generated content is your choice and your responsibility. ReplyPro is not liable for any consequences resulting from replies you choose to post to review platforms.

8. Google API compliance

ReplyPro's use of Google APIs complies with Google API Services User Data Policy. Our use of data obtained through Google APIs is limited to the functionality described in this agreement. We do not use Google user data for advertising or to build user profiles for purposes unrelated to the Service.

ReplyPro is an independent service. We are not affiliated with, endorsed by, or sponsored by Google LLC.

9. Termination

Either party may terminate the agreement at any time. We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or cause harm to other users or the Service — with or without notice depending on the severity of the violation.

10. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration under the American Arbitration Association rules, except that either party may seek injunctive relief in court for IP violations.

Class action waiver: You waive the right to participate in class action lawsuits against ReplyPro.

11. Contact

ReplyPro Legal
Email: legal@replypro.io

SMS Terms & Conditions
Effective date: January 1, 2026

TCPA-compliant opt-in language (use this exact text in onboarding):

"By providing your mobile phone number and continuing, you agree to receive automated text messages from ReplyPro about your customer reviews and AI-generated reply suggestions. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. View SMS Terms at replypro.io/legal."

Program description

ReplyPro sends automated SMS text messages to business owners who have opted in to receive:

ReplyPro does not send promotional or marketing SMS messages unrelated to your review activity.

Message frequency

Message frequency varies based on your review activity. Businesses with high review volumes may receive multiple messages per day. You can manage your notification preferences in Settings.

Supported carriers

ReplyPro SMS service is supported by major US carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carrier support may vary.

How to opt out

Reply STOP to any ReplyPro text message to immediately unsubscribe. You will receive one confirmation message and no further SMS from ReplyPro. You can also disable SMS alerts in your account Settings at any time.

Per updated FCC rules effective April 2025, we honor opt-out requests from any reasonable channel within 10 business days. In practice, STOP commands are honored immediately.

How to get help

Reply HELP to any ReplyPro text message to receive support contact information. You can also email support@replypro.io.

Cost

ReplyPro does not charge for SMS alerts — SMS is included in your plan. However, your mobile carrier's standard message and data rates may apply.

Privacy

Your mobile phone number is used only to send review alerts and service notifications. We do not share your phone number with third parties for marketing purposes. See our Privacy Policy for full details on SMS data handling.

Consent is not a condition of purchase

You are not required to consent to SMS messages as a condition of purchasing any ReplyPro service. SMS alerts can be disabled in Settings while still using all other features of the Service.

TCPA compliance

ReplyPro complies with the Telephone Consumer Protection Act (TCPA), the FCC's one-to-one consent rule effective January 27, 2025, and CTIA messaging principles. Consent is collected directly from each user and is not shared across marketing partners.

SMS Support: support@replypro.io  |  Reply HELP to any message